Privacy Policy

At Lisa’s Nail Room, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, book appointments, or contact us.

We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the Netherlands.

Information We Collect

We may collect and process the following personal data:

  1. Identity & Contact Data: Name, email address, phone number, postal address.
  2. Booking Details: Appointment history, preferred services, and communication preferences.
  3. Technical Data: IP address, browser type, device information, and cookies.
  4. Communication Data: Emails, messages, and reviews submitted by you.

 

How We Use Your Information

We use your data for the following purposes:

  • To confirm and manage appointments.
  • To respond to inquiries or customer service requests.
  • To send reminders, promotions, or updates (only if you have opted in).
  • To improve our website and customer experience.
  • To comply with legal obligations.

 

Legal Basis

We process your personal data based on:

  • Consent – when you opt in for marketing or cookies.
  • Contract – to provide services you request.
  • Legal obligation – for tax, bookkeeping, and regulatory requirements.
  • Legitimate interests – for business development and service improvements.

 

Sharing Your Data

We do not sell your data. We may share your data with:

  • Service providers (e.g., booking platforms, email services).
  • Legal or governmental authorities when required by law.
  • Professional advisors (accountants, legal consultants).

All third parties are required to respect the security of your data and treat it in accordance with the law.

 

Cookies

Our website uses cookies to enhance your browsing experience. These may include:

  • Essential cookies for website functionality.
  • Analytics cookies (e.g., Google Analytics) to understand visitor behavior.
  • Marketing cookies, only with your consent.

You can control cookie preferences in your browser settings or via our cookie banner.

 

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

 

Data Retention

We only retain your personal data for as long as necessary:

  • For appointments and business records – up to 7 years (legal obligation).
  • For marketing – until you withdraw consent.

 

Your Rights

You have the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion (“right to be forgotten”).
  • Restrict or object to data processing.
  • Withdraw consent at any time.
  • File a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

 

Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact:

Lisa’s Nail Room
Bilderdijkstraat 77, Amsterdam
Email: info@lisasnailroom.nl
Phone: (+31) 657124867

 

Changes to Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of revision indicated at the top.